Typing Chimp Software offers a 60-day 100% money-back guarantee on ALL of our products when downloaded directly from our site. Typing Chimp Software products purchased through resellers will be subject to the reseller's return policy. We will not directly refund purchases made through a reseller.

Before requesting a refund, please contact support with any issues. http://www.characterwriter.com/support.html

If you would still like to request a refund, please send us an email requesting a refund and including the following language and information in the text of your email:

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Name:
Email Address:
Product:
Order Number:
How did this product fail to meet your needs?

I, the End User, hereby declare under penalty of perjury by law, that as of the date of this email, I have taken the necessary measures to delete and destroy the Electronic Software supplied to me under the End User License Agreement. In order to delete and destroy the Electronic Software I have taken the following steps:

1. Relinquished all rights to use and upgrade the software application
2. Relinquished all rights to the EULA
3. Destroyed all and any electronic copies, including but not limited to:
        a. All files on hard drive
        b. Floppies
        c. CD media
        d. Other backup media
        e. Destroyed all hard copy documentation provided within the software download.

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After we receive the request for refund, we will begin processing a credit within 48 hours. Due to billing cycles, your refund may not appear on the same credit card statement as the original charge.